GUARANTEES & AFTERCARE
Guarantees, warranties and aftercare for your installation
We install through MCS-certified partners. Scottish Energy Efficiency (Edinburgh Solar Hub) is the advisory and introducer service. Warranty and guarantee terms are confirmed in writing on your quotation.
Workmanship guarantee
Workmanship cover relates to the quality of the installation itself — for example roof fixings, cable routing, electrical connections and weatherproofing. What is covered, and for how long, is set out in your installation paperwork.
Warranty and guarantee terms are confirmed in writing on your quotation. Ask your surveyor during the home survey if you would like anything explained.
Manufacturer warranties
The components in your system usually carry separate manufacturer warranties, provided by the equipment manufacturer. Terms vary by product, so we do not quote general figures here.
| Component | Warranty terms |
|---|---|
| Solar panels — product warranty | Confirmed on your written quote |
| Solar panels — performance warranty | Confirmed on your written quote |
| Inverters (string / hybrid) | Confirmed on your written quote |
| Micro-inverters | Confirmed on your written quote |
| Battery storage systems | Confirmed on your written quote |
| Mounting systems & roof fixings | Confirmed on your written quote |
Warranty and guarantee terms are confirmed in writing on your quotation.
What aftercare includes
- Smart Export Guarantee (SEG) registration guidance — rates are set by each supplier
- Monitoring app setup and walkthrough on commissioning day
- Performance check-ins to ensure your system is generating as expected
- Access to your installation partner's service team for any technical queries
- Guidance on panel cleaning schedules (Edinburgh's climate means occasional cleaning is advisable)
- Inverter and battery firmware update guidance as manufacturers release them
Your first point of contact for aftercare is always Edinburgh Solar Hub on 0141 230 0198. We will coordinate with the installer on your behalf.
Complaints procedure
We hope you never need it, but if something goes wrong we want to make it right. Our full complaints procedure is published at /complaints. In summary:
- Contact us first — call 0141 230 0198 or email info@scottishenergyefficiency.co.uk. We aim to acknowledge within 2 working days and resolve within 10.
- Independent advice — If we cannot resolve your complaint, you can get free, impartial consumer advice from Advice Direct Scotland (consumeradvice.scot).